Returns & Exchanges

At Elavate Collagen, we stand by the quality of our supplements and offer a 30-day satisfaction guarantee on all first-time purchases. If you are not completely satisfied with your results, we are happy to assist you with a return or exchange to ensure your wellness journey remains on track.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and the reason for your return within 30 days of receiving your product.

2

Receive Authorization

Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide the specific return shipping address.

3

Package and Ship

Securely pack the item in its original packaging, include your RMA number inside the box, and ship it back to us using a trackable mail service.

4

Processing and Refund

After our warehouse inspects the returned item, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing